Returns & Refund Policy
Our Commitment
At First Priority Supply, we stand behind the quality of our products. If you are not satisfied with your purchase, we offer a fair and straightforward return policy.
Return Policy
Unopened Products
- 30-day return window from date of purchase
- Must be in original, unopened packaging
- Must include original receipt or order confirmation
- Full refund to original payment method
- 20% restocking fee may apply to special orders
Opened Products
- Returns accepted within 7 days if product is defective or damaged
- Must provide photos of defect or damage
- Replacement or store credit offered
- Original packaging not required for defective items
Non-Returnable Items
The following items cannot be returned:
- Custom-cut materials or special orders
- Opened adhesives, grout, or sealers
- Clearance or closeout items (marked as final sale)
- Items purchased more than 30 days ago
- Items without proof of purchase
How to Return Items
Option 1: In-Store Returns
- Bring items to our showroom at 1080 Catalyn St, Schenectady, NY
- Provide original receipt or order number
- Our team will inspect and process your return
- Refund processed within 5-7 business days
Option 2: Schedule a Pickup
- Call us at 518-779-4561 within return window
- Provide order details and reason for return
- We will schedule a pickup (fees may apply)
- Refund processed after inspection at our facility
Damaged or Defective Items
Inspect all materials upon delivery! If you receive damaged or defective products:
- Note damage on delivery receipt
- Take photos immediately
- Contact us within 48 hours at 518-779-4561
- We will arrange replacement or pickup at no charge
Refund Processing
- Approved returns: Refunded to original payment method within 5-7 business days
- Store credit: Available immediately for exchanges
- Delivery charges: Non-refundable unless item was damaged/defective
Contractor Accounts
Special return policies may apply for contractor account holders. Contact your account representative for details.
Questions About Returns?
Call us at 518-779-4561 or email us before returning any items. Our team is here to help!
This policy applies to purchases made directly from First Priority Supply. Manufacturer warranties may provide additional coverage.